Your questions, answered.
Shipping, Returns, Cancelations
As a one-person operation, I handle every aspect of the business myself, including product design, marketing, packing, and shipping. This allows for a personal touch but means fulfillment times can vary based on current order volume and demand. Typically, orders are processed and shipped within 1-4 business days. I appreciate your patience and understanding—rest assured, I'm committed to getting your items to you as quickly as possible! If you have any questions about your order status, feel free to reach out.
For international orders, please note that our US-based store is not responsible for any customs duties, taxes, or VAT charges that may be applied by your country's customs service. These fees are determined by your local government and are the sole responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.
I want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied, we offer a hassle-free 30-day return policy on all products that have not been installed or ridden with on the motorcycle. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
Please note that the buyer is responsible for the cost of return shipping. Once I receive the returned item and verify its eligibility, I will issue a refund to the original payment method within 3-5 business days.
For international returns, the customer is responsible for arrangement of shipping and the cost associated with it and will need to provide a tracking number via email at support@abmoto.store
Yes, you can cancel your order at any time before it has shipped. Once the item has been shipped, cancellations are no longer possible. If your order has already shipped, please refer to our returns policy for options on handling the item after delivery. To request a cancellation, contact me (support@abmoto.store) as soon as possible with your order number, and I'll process it promptly if it hasn't left the facility.
LED Warranty for Lights
I stand behind the quality of our LED products and offer a 1-year warranty against defects. If the LEDs burn out within one year of purchase, simply contact me with your order information and a description of the issue, and I will provide a replacement or a refund, at my discretion. Please note that this warranty does not cover damage caused by improper installation, misuse, or accidents. If you encounter any issues with your LED product, please reach out to me and I will be happy to assist you.
Legal
AB Motoworks, LLC. provides aftermarket motorcycle accessories designed to enhance the aesthetic and functional features of your motorcycle. However, AB Moto is not liable or responsible for any modifications made using our products that may be deemed illegal in your local jurisdiction.It is the sole responsibility of the purchaser and/or user to ensure compliance with all local, state, and national laws, including but not limited to laws regarding turn signals, lighting, and other vehicle modifications. Before installing and using any AB Moto product, consult your local jurisdiction to verify legal requirements and regulations.By purchasing and using AB Moto products, you agree to hold AB Motoworks, LLC., its affiliates, and its representatives harmless from any legal issues, fines, penalties, or damages arising from the misuse or illegal use of our products.